Dry Rot and Termite Damage – 5 Stars!

I can’t express how happy I am with the work Capital Builders that did on our house. David and his crew stepped into a nightmare when we discovered dry rot and termite damage to the back of our house of a scope we could not have foreseen.  It was definitely nerve racking to face not only the initial damage we found out about, but how extensive it became. David was sensitive to how he communicated bad news to us as he kept us informed.  Since the scope of the work was unknown, David charged man-hours instead of a flat rate which made sense due to the nature of this job. It was very difficult, though, not knowing until the end of the job what the total cost was, which, while it was higher than expected, was totally fair due to the top notch quality of work and attention to detail.  Since man-hours were charged, updates to follow the costs would have better prepared us to know what to expect for the final invoice. David took pictures to share all the damage with us as he found it since we weren’t there during the day, so we could stay informed.

David’s transparency and honesty was very refreshing. Because of his transparency, we completely trusted David and his crew with all the work that they did. He patiently explained anything we didn’t understand, spelled out where our money was going and gave us choices to keep our costs down. He communicated in a timely manner answering emails when we had questions. We found it worked best to get answers to our questions by keeping emails short and asking a direct question in the email title. There were a few extra things done free of charge for us which we were extremely grateful for. One project in particular went way above and beyond what either of us expected, but they saw it through to the end without hesitation or taking any compensation. David and his crew take pride in their work and it shows. Miguel’s dedication to his work and the quality of his work were admirable. Besides this huge month long job David did for us, we also hired him for two smaller jobs. In the course of one of those jobs, more damage was found on the front of our house, which David shared with us through pictures, that we also had him repair. This damage would not have been discovered if Miguel had not found it as he was caulking the rest of our house. I know repairing this damage now will save us from extensive damage in the future. At times, we were offered the possibility of Saturday work being done, which we agreed to. He has since re-sided the remainder of our house and it looks great! We had a hiccup with determining window trim that would work aesthetically for us and meet the builder’s requirement to prevent future damage, but after much consideration and a lot of thinking outside the box, a solution was found. David sticks to his principles to ensure he can do the best quality work that will stand the test of time. I highly recommend David and his crew for repairs or any home projects or improvements!

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